One of the most important components to creating engaging an and successful digital transformations is being...
Customer Experience (CX)
The Importance of Integration in Customer Experience (CX)
Across the customer journey, companies can implement a lot of different tools to enable personalization, identification, data collection and...
Strategic Data Architecture in Customer Experience (CX)
Creating successful Customer Experiences (CX) that delight your customers and turn them into loyal customers is a lot like building a house, in that...
CXⁿ Factor Podcast: Introducing CX Studios
I have with us my CEO Bibhakar Pandey and our CTO, Chief Transformation Officer, Milton Huezo and we were going to discuss today about the agency model why it’s broken we’re going to talk about why we are fighting for talent why businesses are fighting for talent and how we can help bring about a solution to that and then focusing on this new model that we’re bringing to the market.
Breaking the Customer Experience (CX) Ceiling
Customer Experience (CX) Is No Longer an Afterthought. Today, the experience has become one of the customer's primary concerns. Customers are more...
Empathy in Customer Experience (CX)
The most important component to Customer Experience (CX) is understanding how the experience you are delivering makes your customer feel. To further...
Bridging the Talent Gap in Customer Experience (CX)
Prior to the Covid pandemic and the upheaval of what everyone considered “normal life”, business leaders were already dealing with a talent gap in...
